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CUSTOMER SUPPORT

BILLING

• Cancel Service

• Does Metronet Have Data Caps?

• I'm Moving. What do I Need to do to Transfer my Metronet Services?

• Quick Pay Your Bill

• Understanding Your Metronet Invoice

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CUSTOMER PORTAL

• Creating Your myMetronet Portal Account

• Managing Your Payment Methods

• myMetronet Customer Portal Features

• Upgrade Your Services Online

MISCELLANEOUS

• How to Transfer Metronet Tech Home To NRTC

• Illinois Area Code 10-Digit Dialing Requirement

• Metronet Customer Tools and Resources

• Metronet Unlimited Home Phone

• Minnesota 10-Digit Dialing Requirement

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RESIDENTIAL VACATION SUSPENSION AND RESTORATION

• Can I Suspend my Metronet Services if I’m Going on an Extended Vacation?

• How Long can my Services be on Vacation Suspension and Restoration?

• How Long Does it Take for Service Suspension or Restoration to go Into Effect?

• What Happens if I Restore my Services From Vacation Mode in the Middle of a Month?

• What Happens to my Bill when I’m on Vacation Suspension and Restoration?

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SERVICE RELATED ISSUES