Have Questions? We Have Answers!

Frequently Asked Questions About Construction

Do you have permission to be on my property?

• Yes, we are authorized to access designated utility easements, typically located along streets, sidewalks, lot lines, or between properties. If your utility easements are fenced off, we may need your help to enter.

How does this construction impact me?

• We will likely need to dig holes or perform construction work in your yard within designated utility easement areas, typically located along streets, sidewalks, lot lines, or between properties. If they are in fenced off areas, we may need your help to enter. Our teams work hard to minimize disruption, and all disturbed areas will be restored once the construction is complete and weather permits.

Why are crews in my yard if I didn't sign up for this service and I don't want it?

• Metronet, partnering with T-Mobile Fiber, is creating a 100% fiber network throughout your city. As with other utility companies, our goal is to make our fiber internet as widely accessible as possible. There is no requirement or obligation to sign up for service if crews are on your property.

I have a sprinkler system, dog fence, or sump pump line underground. How do I protect it?

• Please let us know! It's very important to notify us if any of these items are in your yard. Mark them with white flags or landscape-safe spray paint. You can also notify us by using the "Submit a Request" button at the top of this page.

How long will construction crews be in my yard?

• The length of time required for each project varies. Our crews may be in your yard anywhere from 30 minutes up to one day. If other utilities are overhead, we'll install fiber-optic cables on existing poles. If utilities are underground, we'll bury the network in the same areas. Before beginning underground work, we will have other utility companies locate their transmission lines and will temporarily move any obstacles within the utility easement.

When can I remove the marking flags or paint?

• Please keep them in place until construction is fully complete, as their presence helps our crews avoid areas such as gas, water, and electric lines.

Will my property be restored after construction?

• Of course! We aim to minimize disruption and restore all softscapes (like grass) within 3-5 business days. Hardscapes (rock or concrete) will be restored within 14-20 days, weather permitting.

What if my lawn, fence, or other property is damaged during construction?

• The construction phase of this project is temporary and our crews do their best to minimize impact to your property. However, technicians do need to hang fiber-optic cables on utility poles or run them underground in order to extend service to subscribing residents. If you have any questions or concerns about construction, you can submit a claim here. You can also call us at (877) 407-3224 to speak with one of our helpful and friendly customer service representatives. We promise to answer all inquiries, address any concerns, and repair any damage that occurs during the construction of our network.