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Frequently Asked Questions About Metronet 100% Fiber Internet

What is fiber internet?

• Fiber internet is a broadband internet connection that uses fiber optic cables to transmit data and information in the form of light, not electricity. Light signals facilitate high-speed data transmission with minimal signal loss or delay.

What makes fiber different?

• Traditional cable internet uses coaxial cables to send and receive data, which limits the amount of data that can be transmitted. Fiber internet uses fiber-optic cables, resulting in significantly faster internet speeds, as well as symmetrical download and upload speeds*. Bandwidth is another major difference. Cable internet is a shared connection. Many ISPs use throttling (intentionally limiting internet speed) during peak usage times. Fiber internet is a single connection, meaning you don't share bandwidth with your neighbors and never have to worry about throttling or a slow connection during times of heavy internet usage.

Does fiber internet require a modem?

• Metronet technicians will install an Optical Network Terminal (ONT) when getting your home connected. Similar to a cable modem, the ONT bridges the connection between the exterior and interior of your home.

Is fiber internet secure?

• Fiber internet provides a secure connection, because it is more difficult to intercept data transmission with fiber-optic cables compared to traditional cables. You can make your network even more secure by using safety protocols like creating strong passwords and enabling encryption.

How is fiber internet installed?

• On installation day, a tech will arrive at your location and explain the entire process to you. Your tech will run the fiber line from outside into your home, then a utility box will be attached to the exterior of your home. Next, your tech will run the fiber line from the main line on your street to the utility box on your home. The line will be connected to your ONT, then mounted to a wall in your home. When installation is complete, you'll be able to enjoy the speed and reliability of Metronet 100% fiber internet.

* Offers subject to change; available to new residential customers only. May not be combined with other offers. Services are subject to all applicable Terms and Conditions. In select markets, Metronet may offer asymmetrical speeds. Advertised speed based on wired connection and compatible equipment; see our Network Management and Broadband Internet Service Disclosures for more details. Services not available in all areas. Restrictions apply. The pricing for the 1 Gb/1 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, Metronet's then current standard rate will apply. An eero router is provided at no additional cost when purchasing Metronet internet speeds up to 5 Gb; and equipment must be returned at time of cancellation. Upon any service suspension or voluntary service downgrade, pricing will revert to Metronet's then-current standard rates. Offer of $1 eero Plus service requires purchase of any internet speed and is based on a $9 per month discount for 3 months. At the beginning of the fourth month, Metronet’s then current standard rate will apply. Offer of free installation is based on a one-time $50 credit and requires auto-pay with checking or savings account for an additional $25 one-time credit and is valid through November 20, 2024 - December 18, 2024. Gift Card offer requires purchase of 1 Gig or 2 Gig speed from November 20, 2024 - December 2, 2024. To redeem gift card offer, customer must pay for 2 full months of qualified service(s). After 2 full months of payments, a link will be emailed to the account holder to claim the gift card. At that time, your gift card will be mailed, which may take up to 8 weeks after request submission. If qualified services are canceled or downgraded before the 12th month, the gift card amount will be billed to the customer account. One gift card offer per household. **A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission.© 2024 Ziff Davis, LLC. All Rights Reserved. The advertised price does not include applicable taxes and fees (including installation fees and $12.95 per month Tech Assure fee).