Have Questions About Metronet in Franklin? We Have Answers.

FAQs

Is Metronet fiber internet available in Franklin, Indiana?

• We currently service, or will service, many locations in Franklin. To find out if our fiber internet is available at your address, click here.

What if Metronet isn't available at my address?

• Our construction teams are working their way to your Franklin neighborhood! If you checked your address and received the message that "we're on our way," you can pre-order service to lock in any current pricing and promotions, receive regular construction status updates, and get priority scheduling once your address is serviceable.

Can I use WiFi with Metronet fiber?

• Yes! Many of our internet plans include an eero wireless router, so you can keep devices connected throughout your house. WholeHome WiFi is also available, at an additional cost, keeping you connected and reducing dead zones where you need coverage.

How much does fiber internet in Franklin cost?

• Internet usage varies from household to household, so Metronet offers plans with varying speeds at different price points. All of our plans come with unlimited data and tech support, but your monthly cost will depend on the speed you choose.

Does Metronet fiber internet have data caps?

• No! Metronet internet plans include unlimited data. Without data caps, you can use all the data you need on as many devices as you want.

Does Metronet throttle the internet during peak usage times?

• Metronet never throttles the internet. While some internet service providers claim not to throttle service, they do slow service during peak usage times. Metronet will not slow your service down, even during periods of high usage.

* Offers subject to change; available to new residential customers only. May not be combined with other offers. Services are subject to all applicable Terms and Conditions. In select markets, Metronet may offer asymmetrical speeds. Advertised speed based on wired connection and compatible equipment; see our Network Management and Broadband Internet Service Disclosures for more details. Services not available in all areas. Restrictions apply. The pricing for the 1 Gb/1 Gb offer is locked for the first twelve months of service. The price will increase by $10 per month at the beginning of the thirteenth month of service. At the beginning of the twenty-fifth month of service, the price will increase by another $10 per month. At the beginning of the thirty-seventh month of service, Metronet's then current standard rate will apply. An eero router is provided at no additional cost when purchasing Metronet internet speeds up to 5 Gb; and equipment must be returned at time of cancellation. Upon any service suspension or voluntary service downgrade, pricing will revert to Metronet's then-current standard rates. Offer of $1 eero Plus service requires purchase of any internet speed and is based on a $9 per month discount for 3 months. At the beginning of the fourth month, Metronet’s then current standard rate will apply. One month free offer is valid from December 6, 2024 - January 2, 2025. Taxes and fees will apply to the free month of service. Offer of free installation is based on a one-time $50 credit and requires auto-pay with checking or savings account for an additional $25 one-time credit and is valid through December 3, 2024 - January 2, 2025. Gift Card offer requires purchase of 1/1 Gb, 2/2 Gb, or 2/1 Gb speeds from December 3, 2024 - January 2, 2025. To redeem gift card offer, customer must pay for 2 full months of qualified service(s). After 2 full months of payments, a link will be emailed to the account holder to claim the gift card. If eligible, your gift card will be mailed in 6-8 weeks. If qualified services are canceled or downgraded before the 12th month, the gift card amount will be billed to the customer account. One gift card offer per household. **A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission.© 2024 Ziff Davis, LLC. All Rights Reserved. The advertised price does not include applicable taxes and fees (including installation fees and $12.95 per month Tech Assure fee).