IS METRONET DOWN IN MY AREA?
We are so glad you’re our customer, and we work hard to keep you connected to the things that matter most. When service disruptions occur, our priority is to get you reconnected as quickly as possible. Please refer to the troubleshooting steps below if you are having connectivity issues.
Metronet Outage Information
Log in to your myMetronet portal to check for service disruption alerts. If you see a service disruption alert, you can rest assured knowing that our teams are already working hard to get you reconnected. While you're in the portal, make sure your contact information is up-to-date so that you never miss an outage alert via text or email.
TROUBLESHOOTING
What to do if your Metronet internet isn't working
If you are experiencing a disruption of your Metronet service, follow these steps to troubleshoot:
1) Log into your myMetronet customer portal to check for service disruption alerts.
If you don't see an alert, continue to the next troubleshooting step.
2) Make sure your monthly payments are up to date.
Late payments may cause a disruption of your service. Check your account status in the myMetronet Customer Portal.
3) Is your power out?
If so, wait until your power is restored and then check to see if your service is working.
4) If your power is on but your internet is not working...
Please power cycle your equipment by unplugging from the power source for at least 10 seconds before plugging back in.
5) Are your devices connected properly?
Check to confirm that cords are securely connected and no cables have come loose.
6) If the above items have not resolved your service issue, you may be part of a network outage.
If so, know that our teams are working to restore your services as quickly as possible. Please reach out to our technical support team for further assistance.
1) Log into your myMetronet customer portal to check for service disruption alerts.
If you don't see an alert, continue to the next troubleshooting step.
2) Make sure your monthly payments are up to date.
Late payments may cause a disruption of your service. Check your account status in the myMetronet Customer Portal.
3) Is your power out?
If so, wait until your power is restored and then check to see if your service is working.
4) If your power is on but your internet is not working...
Please power cycle your equipment by unplugging from the power source for at least 10 seconds before plugging back in.
5) Are your devices connected properly?
Check to confirm that cords are securely connected and no cables have come loose.
6) If the above items have not resolved your service issue, you may be part of a network outage.
If so, know that our teams are working to restore your services as quickly as possible. Please reach out to our technical support team for further assistance.
TECHNICAL SUPPORT
CONTACTING CUSTOMER CARE
For help troubleshooting your internet connection or to report an outage.
BY CHAT
Start an online chat by clicking the chat icon in the lower right-hand corner of your screen.
CONTACT US FORM
You can contact technical support for help troubleshooting or to report an outage here.
BY PHONE
Call our 24/7 technical support team at (844) 692-6184