What should I expect from the fiber internet drop bury process?

As a customer, you can expect Metronet or one of its affiliates to submit 811 locates before starting the drop bury process. You will need to mark your private utilities, and the company will bury the fiber line in your lawn. You should also water your lawn after the line is buried.

How long does the fiber internet drop bury process take?

The duration of the fiber internet drop bury process depends on various factors such as the distance the fiber needs to be buried, the complexity of the route, and any issues that may arise during installation. Weather permitting, the fiber line in your yard will be buried within 14 business days.

What can delay the burial process?

There are several factors that can delay the burial process, including inclement weather, unexpected utility lines, holidays, or regulatory delays.

Can the fiber internet drop bury process damage my property?

During the fiber internet drop bury process, service providers work to ensure that the installation does not cause any damage to the property; however, it's important for property owners to communicate any concerns they may have prior to the start of installation.

Why do I need to mark my private utilities?

You need to mark your private utilities because our crews might not be aware of their presence. It will also help prevent accidents or damages during the drop bury process.

What happens if I forget to mark my private utilities?

If you forget to mark your private utilities, you might be held responsible for any damages or accidents that occur during the process.

Why do I need to water my lawn after the line is buried?

You need to water your lawn after the line is buried to help the soil settle and prevent any damage or shifting that might occur.

What are easement laws?

Easement laws allow companies or individuals to use a portion of another person's property for a specific purpose, such as burying a fiber line. The property owner still owns the land but must allow the company or individual access for the specific purpose outlined in the easement.